Opoint is an industry-leading technology firm based in the Nordics and the UK. We specialise in capturing and delivering content from over 250,000 news sources across 150+ languages and 220 jurisdictions. Opoint’s global customer base spans many sectors, including finance, media, social media, consulting, risk management, and KYC screening.
We are now looking to add a Customer Success Manager to our team in Copenhagen to continue Opoint’s growth. The role offers a strong entry point into Customer Success within an international SaaS and data company.
Want to be part of our journey? Interested in working closely with international clients and helping them unlock the full value of global news data? Are you structured, commercially minded, and motivated to take ownership of customer relationships? Then this could be the opportunity for you.
Job Description
This is an application round for an on site Customer Success Managerr based at our office in Pilestræde 58, Copenhagen, Denmark.
As a Customer Success Manager at Opoint, you will take ownership of a portfolio of international customers, acting as their primary point of contact and trusted advisor. You will be responsible for building strong, long-term relationships and ensuring customers continuously realise value from Opoint’s solutions.
You will collaborate closely with Sales, Support, and Tech to ensure seamless delivery, high customer satisfaction, and opportunities for account growth.
What You Do
- Own and manage a portfolio of international B2B customers.
- Act as the primary relationship owner and main point of contact.
- Schedule and lead regular customer check-ins and Business Reviews.
- Drive customer engagement, adoption, and long-term value realisation.
- Lead renewal processes, including commercial discussions and negotiations.
- Manage contract amendments and commercial variations.
- Proactively execute retention and churn-prevention activities.
- Collaborate with Sales on upsell and growth opportunities.
- Work cross-functionally with Sales, Support, and Tech to ensure high service quality.
- Represent the voice of the customer internally.
The Skill Set You Bring
- Relevant junior- or mid-level experience within Customer Success, Account Management, Sales, Consulting, or other client-facing roles (internships included).
- Bachelor’s degree in Business, Economics, Communication, or a related field (other backgrounds with relevant experience will be considered).
- Strong commercial mindset with an interest in renewals and customer retention.
- Confidence in managing customer dialogue and commercial discussions.
- Technical curiosity and a willingness to understand data feeds and system integrations.
- Structured, proactive, and relationship-driven approach.
- Strong written and verbal communication skills.
- Fluency in written and spoken English is required.
- Must hold a valid working visa for Denmark.
What We Offer
- A strong entry point for a junior or mid-level Customer Success role in an international SaaS company.
- Early responsibility and ownership of customer relationships.
- Clear development opportunities within Customer Success and the commercial organisation.
- An exciting position in an international environment.
- A great group of colleagues at Opoint and throughout the wider ownership group.
- Social activities, including social clubs, sports, seasonal parties, and company events.
- Canteen arrangement.
- A premier office space at Pilestræde 58 in central Copenhagen.
Interested?
This is a full-time position, and we are looking for candidates who can start soon.
We look forward to reading your application and CV, which you can send to us through the “APPLY FOR THIS JOB” button. Please note that we do not accept applications via email due to GDPR regulations. Therefore, kindly refrain from including documents containing personal identification numbers (CPR numbers).
If you have any questions about the position, please feel free to reach out to Andreas Andersson (andreas.andersson@opoint.co) to learn more.
We encourage all qualified candidates to apply for the position regardless of age, gender, religion, or ethnic background.
Opoint is an industry-leading data provider and web-crawling platform that collects global news in near real-time. We are located in Copenhagen, Oslo, London, and Chennai and have several international sales partners.
Opoint is a company in the Retriever group, one of the Nordics’ leading media intelligence players, with offices across Scandinavia and the Baltics.
